FREQUENTLY ASKED QUESTIONS

FAQS



Taxes

In accordance with Singapore guidelines, all prices that you see on the website exclude a 7% GST (goods and services tax). If your delivery address is outside of Singapore, the GST will not apply to you and will be removed from your purchase total.

However, taxes at the import destination  may still apply. Please check and pay at destination customs for these charges if applicable.



Making Payments

We currently accept Visa, MasterCard and Amex cards through PayPal. You may still make payment with credit/debit cards through PayPal even if you don’t have a PayPal account. We are continually looking for other payment partnerships to bring more payment options to you.

Upon checkout when your order has been finalised, you will be directed to the secured PayPal site where you may select either the “Pay with my PayPal account” or “Pay with my credit or debit card” option. Once the payment is successful, you will be automatically directed back to the alphawellness.com.sg site.



Tracking Orders

You can track your orders in several ways – on the alphawellness.com.sg website in “My Account”, through the SingPost website.

The usual stages of delivery that may be tracked include: Item Picked Up, At Sorting Facility, With Delivery Courier, Delivered for Domestic, Item Picked Up, At Sorting Facility, In Transit to Destination, Customs Clearance, At Destination Sorting, With Delivery Courier, Delivered.

However, the check points may vary from country to country and may have “hiccups” like Held at Customs, Bad Address, Item undelivered etc.